CONTACT US

We operate globally across 150+ countries. Our primary hub is Hong Kong, with established partner networks in Europe (Germany, France, Spain, Switzerland, Denmark), North America, Southeast Asia, the Middle East, and Australia. If you're unsure whether we cover your destination, contact us and our team will confirm within hours.

You can request a free quote directly through our website quote form, by emailing info@highriseshippinghk.com, or by calling +852 9827 1375. Please provide your cargo type, dimensions and weight, origin and destination, and your preferred shipping mode. We typically respond with a detailed, itemized quote within 24 hours.

FCL (Full Container Load) means your cargo fills an entire 20ft or 40ft container — ideal for large volumes and offering more protection since no other cargo shares your container. LCL (Less Container Load) means your cargo shares container space with other shippers' goods, which is more cost-effective for smaller shipments. Our team will recommend the most economical option based on your cargo volume.

Yes, we offer comprehensive cargo insurance options for all shipment types. Marine cargo insurance can cover all-risk or named-perils protection from origin to destination. Insurance can be arranged as an add-on to any booking. We strongly recommend insurance for high-value, fragile, or time-sensitive shipments.

Once your shipment is booked and dispatched, you'll receive a tracking number and access to our client portal where you can monitor your cargo in real time. You'll receive automated status updates at each major milestone — from pickup confirmation to port of loading, transit updates, and final delivery confirmation.

Required documents vary by country and cargo type, but typically include a commercial invoice, packing list, bill of lading (for ocean) or air waybill (for air), and certificate of origin where applicable. Our customs clearance team handles all documentation preparation and submission on your behalf, ensuring full compliance at both origin and destination.

Absolutely. We have extensive experience with out-of-gauge (OOG) and heavy-lift cargo. We can arrange flat-rack containers, open-top containers, or breakbulk shipping for oversized items, as well as specialized trucks and cranes for loading and unloading. Contact us with your cargo specifications for a customized solution.

We accept payment via bank transfer (T/T), and for established clients, credit terms may be available upon approval. All quotes are provided in USD or HKD. Full payment or an agreed deposit is typically required before shipment departure. Our pricing is fully transparent — no hidden surcharges will appear after you approve a quote.